Airbnb Pre Booking Message: Enhance Your Hosting Journey

In the ever-evolving landscape of Airbnb hosting, every interaction contributes to shaping a memorable experience for guests, and the Airbnb pre-booking message emerges as a crucial tool, your secret weapon. This comprehensive guide aims to equip you with the skills to master the art of the Airbnb pre-booking message. We’ll delve into the essential elements of a good pre-booking message, walk you through the effortless process of adding one on Airbnb, furnish practical examples and templates to enhance your communication, and provide valuable insights on editing these messages for maximum impact. Whether you’re a seasoned host or just starting, crafting an effective pre-booking message can significantly elevate your hosting game.

What is Airbnb Pre-Booking Message?

In the world of Airbnb hosting, Airbnb Automated Messages play a crucial role in communication between hosts and potential guests. They serve as the initial connection, a virtual handshake that comes before the actual booking. Their importance lies in setting the stage for a positive guest experience and establishing a connection from the start.

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Fundamentally, the Airbnb pre-booking message is a personalized communication tool. Hosts can automate this message to be sent automatically when a guest expresses interest or craft it manually for a more tailored approach. This message introduces the host, the property, and the overall experience, providing hosts with the opportunity to share crucial information and create a welcoming atmosphere. Beyond being a mere formality, the pre-booking message has the potential to address guest queries, provide additional details about the property, and offer insights into the surrounding area. It acts as a preview to the main event—the stay itself—building anticipation and excitement for both hosts and guests.

What is a Good Airbnb Pre-Booking Message?

Crafting a good Airbnb pre-booking message is akin to composing the opening notes of a symphony – it sets the tone for the entire experience. It’s not merely a formality; it’s a golden opportunity to establish a genuine connection with your potential guests.

  1. Personalization is Key: Start by addressing your guests by their names. A personalized touch instantly makes the message more inviting and friendly. You might also consider referencing specific details from their inquiry or profile to show that you’ve taken the time to understand their needs.
  2. Clarity and Conciseness: Keep the message concise and to the point. Guests appreciate clear and relevant information without being overwhelmed. Avoid unnecessary details and focus on what matters most, such as key house rules, check-in procedures, and any special amenities or features.
  3. Reflect Your Hosting Style: Let your personality shine through. Whether you’re known for warmth, humor, or professionalism, ensure your message aligns with your unique hosting style. If you have a distinct theme or ambiance in your property, subtly reflect that in your message to give guests a glimpse of what to expect.
  4. Express Enthusiasm: Show genuine excitement about hosting your guests. A warm welcome sets a positive tone for their upcoming stay. Express your enthusiasm for their visit and convey your readiness to make their experience memorable.
  5. Provide Essential Information: Include important details such as check-in instructions, house rules, and a brief overview of what makes your property special. Consider adding a personal touch by recommending local attractions, eateries, or activities they might enjoy during their stay.

Remember, a good pre-booking message is not just a preliminary interaction; it’s the opening chapter of a delightful hosting journey. Personalization, clarity, and a touch of your hosting personality will leave a lasting impression on your guests.

How to Add Pre-Booking Message on Airbnb

Adding a pre-booking message on Airbnb is a breeze, but there are nuances to consider. We’ll guide you step by step through the platform, ensuring you can seamlessly send that warm welcome message after a booking is confirmed. This is your opportunity to share important details, address questions, and let your guests know they’ve chosen the right place.

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Login to Your Airbnb Account:

Start by logging into your Airbnb host account. Navigate to the dashboard, where you can manage your listings and bookings.

Access Your Listing:

Find the listing for which you want to set up a pre-booking message. Click on the listing to access the detailed management options.

Go to “Booking Settings”:

Look for the “Booking settings” or a similar option within the listing management menu. This is where you can configure various aspects related to guest communication.

Find “Pre-Booking Message”:

Within the booking settings, there should be a specific section for the pre-booking message. Airbnb typically provides an option to customize a message that will be sent automatically to guests upon booking confirmation.

Craft Your Message

Once you’ve located the pre-booking message section, start crafting your message. Follow the tips mentioned earlier: personalize it, keep it concise, reflect your hosting style, and provide essential information. This is your chance to make a positive first impression.

Save Changes

After you’ve composed and reviewed your pre-booking message, don’t forget to save your changes. Airbnb usually provides a “Save” or “Update” button at the bottom of the settings page.

Test the Message (Optional):

To ensure your guests receive the message as intended, you might want to make a test booking or ask a friend to go through the booking process. This way, you can verify that the pre-booking message is triggered appropriately.

Regularly Update Your Message

Keep your pre-booking message relevant by updating it periodically. If there are changes to your house rules or check-in procedures, or if you want to add a personal touch based on the season, take the opportunity to refresh your message.

Airbnb Pre-Booking Message Example (Templates)

Templates are useful for hosts, giving you a starting point that you can adjust for different situations. We’ll give you a variety of templates for various scenarios, whether it’s a quick stay or a longer one. Choose the one that matches your hosting style, and we’ll guide you on how to make it personal for each guest.

Template 1: Short Stay Welcome

“Hello [Guest’s Name]! We can’t wait to welcome you to our home for your upcoming short stay. Check-in details and house guidelines will be on their way closer to your arrival. If you have any questions in the meantime, feel free to reach out. Safe travels!”

Template 2: Extended Stay Welcome

“Dear [Guest’s Name], Your home away from home awaits! We’re thrilled to host your extended stay. Look out for a comprehensive guide with check-in instructions, local tips, and everything you need for an amazing time. Here’s to creating wonderful memories during your trip!”

How to Edit Airbnb Pre-Booking Message

Being flexible is important in hosting. Editing your pre-booking message is crucial to keep it current. We’ll provide insights on when and how to make edits, ensuring your message stays welcoming and informative for each guest.

When to Make Edits:

  1. House Rules Update: If you change your house manual or policies, be sure to update these adjustments in your pre-booking message. This ensures that guests are well-informed before confirming their reservation.
  2. Personalized Greeting for Special Occasions: Consider adjusting your pre-booking message to add a personal touch during special occasions or holidays. A friendly greeting related to the season can enhance the guest experience.
  3. Revised Check-In Procedures: If there are changes to your check-in procedures or if you want to provide additional details, take the opportunity to modify your pre-booking message. Clear instructions contribute to a smooth arrival for guests.
  4. Seasonal Information Addition: Keep your pre-booking message relevant to the season. For example, if you have special amenities or recommendations for guests during specific times of the year, include this information in your edited message.

How to Make Edits:

  1. Log In to Airbnb: Start by logging into your Airbnb host account using your credentials.
  2. Access Your Listings: Navigate to the dashboard and find the listing for which you want to edit the pre-booking message.
  3. Go to “Booking Settings”: Look for the “Booking settings” or a similar option within the listing management menu.
  4. Locate “Pre-Booking Message”: Once in the booking settings, find the section related to the pre-booking message. Airbnb typically provides an option to edit the existing message.
  5. Revise Your Message: Edit the message as needed. Update any information, add a personal touch, or include seasonal details to enhance the guest experience.
  6. Save Changes: After making edits, save your changes. Airbnb usually provides a “Save” or “Update” button at the bottom of the settings page.
  7. Test the Message (Optional): Consider making a test booking or having a friend go through the booking process to ensure the edited pre-booking message triggers appropriately.


As we wrap up, remember that your Airbnb pre-booking message is an integral part of the guest experience. Crafting a thoughtful, welcoming message contributes to a positive start, setting the stage for an unforgettable stay. Let your personality shine through, and watch how it enhances your guests’ journey.

We’d love to hear about your favorite pre-booking message tips or any memorable guest responses. Share your experiences and insights in the comments below, and let’s continue to uplift the Airbnb hosting community together! Happy hosting!

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